In today’s competitive market space with shrinking boundaries, an organization can attain a competitive edge by effective and efficient application management. IT Support is the face of any business organization today, determining the day-to-day operational efficiency of the IT team.

Post Implementation Support is as critical a function as the initial design of the system. Dynamic business and operating environments mean frequent changes to the application ecosystem – configurations, change requests etc, posing a significant risk to the smooth functioning and availability of the application to its business users. If done right, the application suppport and maintenance can save critical business dollars that go unaccounted for due to application downtime or system issues. The strength of the Systems and the Systems group is determined by how quickly and effectively they can address user queries and problems. In the new competitive environment, more and more business organizations prefer to concentrate on their core jobs and outsource their IT Support functions to people who do it the best.